What does BOL stand for and what is it?
BOL stands for Bill of Lading. The bill of lading is a document which is issued by the transportation
carrier to the shipper acknowledging that they have received the shipment of goods and that they have
been placed on board a particular vessel which is bound for a particular destination and states the
terms in which these goods received are to be carried. Separate bills of lading are issued for the
inland or domestic portion of the transportation and the ocean or air transportation, or a through
bill of lading can be obtained covering all modes of transporting goods to their destination.
What should I do with the Bill of Lading?
All parties involved should have a copy of the Bill of Lading (buyer, seller and carrier).
It is imperative that the Bill of Lading be given to the truck driver when he makes the pickup.
Always keep one copy for your records.
When should I use a common carrier?
It is more economical to use truck transportation whenever your item weighs more than 150 lbs.
Common carriers transport your item on a truck with other shipments so that the transportation
costs are shared by all shipments. This is referred to as “LTL” shipping. LTL stands for
“Less than Truck Load. Most LTL carriers will offer competitive pricing on shipments up to 20,000 lbs.
Anything over 20,000 lbs. or any shipment that takes up an entire trailer, truckload services would be necessary.
Standard procedure for common carriers involves a truck driver backing up to a dock to be loaded by the consignor
(shipper), and driving the cargo to the receiving destination to be unloaded by the consignee. Any service
that isn't considered "standard procedure" may require additional fees.
What are some common additional fees that may be applied by carriers, and why?
There is an additional fee, or an accessorial fee, that will apply if your shipment moves to and/or from a
residence instead of a business location. Carriers define a business as a location that opens and closes to
the general public at specific times of the day. You may be considered a residence if you are located in a
residential zone, even if you open and close at set times. Schools, colleges, and churches located in residential
zones may also incur residential fees.
If the driver is required to go inside (beyond the front door or loading dock) to pickup or deliver a load
instead of remaining on the dock or in his truck, additional fees may be applied. When the shipping or receiving
address does not have a loading dock, manual loading or unloading is necessary. A lift-gate is a platform at the
back of the truck that can raise and lower a shipment from the ground to the truck. Additional fees apply for
this service as well.
Please keep in mind that Shippersfriend.com will negotiate with carriers to help reduce or eliminate any of
these additional charges that may be incurred.
What if the carrier arrives and my shipment is not ready yet?
In most cases, the driver will not be able to wait for your shipment to be prepared. The driver will be dispatched
for the following day, which will cause delays in your service. If the carrier charges Shippersfriend.com for the
attempted pick-up, then those charges will be passed on to the shipper. It is best to ensure that the shipment is
ready to go at the time you schedule your shipment with Shippersfriend.com.
Are service days guaranteed?
Standard service days, or transit times, are reliable, but not guaranteed. Many carriers do provide guaranteed
services for a premium charge. Transit times do not include the day of pickup. If you have a time-sensitive
shipment and you need guaranteed services, give our customer care team a call at 662-289-9204. We will be glad
to set up this premium service for you.
Can my shipment be picked up on the same day that I schedule it with Shppersfriend.com?
Sometimes, but this service cannot be guaranteed due to carrier capacity. The best chance for same-day pickup is
if you can allow at least a 4-hour window before your docks close so that Shippersfriend.com can get a carrier
dispatched out to your location within that same day. Please note that carriers normally make deliveries in the
morning and pickups in the afternoon.
What happens if my shipment gets damaged during transit?
A claim must be filed on any damaged or lost shipments. Shippersfriend.com will help you with every step in the
claims process, and we will work with the carrier to ensure you are satisfied with the outcome of the claim.
You have 90 days from the delivery of the shipment to file a claim. To do so, contact Shippersfriend.com, and a
customer care agent will assist you with all of the necessary paperwork. It is best to make sure that the shipment
is inspected quickly and as accurately as possible at the time of the delivery. If there are any discrepancies,
they need to be noted specifically on the delivery receipt.
How should my shipments be packaged?
Please package, crate or stack on pallets securely to prevent damage. Secure cartons to the pallet with banding,
shrink-wrap, stretch-wrap or breakaway adhesive. Improper packaging may void the carrier's liability for damage.
Stack cartons squarely on the skid with no overhang. Be sure the top surface is flat. Labels must be placed on
every piece or package. For additional tips, contact our customer care team at 662-289-9204.
What if my shipment is fragile?
Let Shippersfriend.com know if you are shipping personal or fragile items. It is best to avoid using common
LTL carriers for these shipments. We would schedule this type of shipment with a Van Line, or Blanket Service.
Freight carriers can move personal items but they will only offer 10 cents per pound in insuring your freight.
Van Lines specialize in moving personal items and will offer additional insurance to cover your item's value.
What if my items are fragile?
When shipping personal or fragile items, it is best to use Blanket Wrap services (also known as Van Line Services).
Freight carriers can move personal items but they will only offer 10 cents per pound in insuring your freight. Van Lines specialize
in moving personal items and will offer additional insurance to cover your item's value. Common carriers are NOT recommended
for shipping costly fragile items.
What is an NMFC number?
First of all, NMFC stands for National Motor Freight Classification. The NMFC number is a number that specifically identifies
each type of product that can be shipped by an LTL carrier. The National Motor Freight Traffic Association (NMFTA) establishes
product classifications once a quarter. It is best to have the NMFC number on the Bill of Lading in order to avoid re-classification
and accurately identify each product you ship. Feel free to contact a customer care agent at 662-289-9204 for help with your
classification questions. Shippersfriend.com has agents that have been certified by the NMFTA as Weight and Inspection Classification
Specialists. We are ready to help you with these classification questions.
What if I have no way of getting the exact weight on my shipment, or what if I’m unsure of the proper class of my freight?
If the weight or class of your shipment is not accurate, then the carrier can apply charges based on their assessment of the weight and class.
Plus, there is normally an accessorial charge that goes along with the process of changing the weight and/or class. It is best to get an
accurate weight and class for your shipment. For any questions regarding your freight class, call Shippersfriend.com’s customer care
team at 662-289-9204. We will help you determine the proper class for your freight.
What is dimensional weight?
Dimensional weight is a standard formula used throughout the freight industry that considers a package's density when determining charges.
Transportation charges are based on the gross weight of the shipment or the dimensional weight of the shipment, whichever is greater.
Simply put, dimensional weight is when the weight of a package is inappropriately less than the actual size of the package. For example,
a box filled with inflated balloons.
When do dimensional weight charges apply?
When the actual weight of a package is less than the calculated dimensional weight, carriers charge by the dimensional weight.
What should I do if the carrier sends the bill to me, instead of to Shippersfriend.com?
All you need to do is call our customer care team at 662-289-9204. We will take care of it right away, and have the charges properly credited.
This normally happens when Shippersfriend.com is not shown on the bill of lading.
Are your rates guaranteed?
Shippersfriend.com has accounts set up with numerous carriers based on our ability to give them a large volume of shipments.
To ensure that you receive the correct rate that we have quoted, the bill of lading must state that the freight charges are to
be billed to Shippersfriend.com. Also, make sure to list the shipper as “Name c/o Shippersfriend.com” on the Bill of Lading.
This lets the carrier know to bill the shipment to Shippersfriend.com using the incentives that we have negotiated.